Master Flo – Website Privacy Statement

We, Master Flo Valve Inc. (“Master Flo”), are a manufacturer of world-class equipment and solutions for the oil and gas industry, headquartered in Edmonton, Alberta, Canada with operating facilities and sales offices in Canada and around the world. This website is directed at our business customers to provide Master Flo products and services worldwide. This site only collects data from business representatives of Master Flo customers. This Website Privacy Statement describes the type of information we collect in connection with your use of this website, how we use that information, with whom we may share it and your privacy rights.

What information we collect through the website

a) Information Collected Automatically

We collect IP addresses and device identifications through the use of cookies. We collect this data to record visits and improve our website, as well as to recognize the computer when revisiting our website. To find out more about our use of cookies, click here. You can disable cookies through your browser, but some features of this website will no longer be available.

b) Information Provided by You

We obtain information that you provide directly to Master Flo when you use this website. This information may consist of personal information, including:

Master Flo may use the personal information we obtain through this website to:

Where we keep and how we protect your information

We may store your personal information on servers managed by Microsoft in the United States and Canada and/or on computers managed by the Master Flo Group of Companies in Canada, the United States and/or in the United Kingdom. Datacenters managed by Microsoft are certified under ISO standards and the EU-US Privacy Shield privacy protection. When your personal information is stored abroad, it comes under the laws of general application of the country where it is stored.

All Master Flo datacenter suppliers, including Microsoft contribute to data security and have been chosen by us after the exercise of due diligence for reliability in data protection.

How we share information

We only share personal information with Master Flo subsidiaries, affiliates and third-party contractors and vendors, including Google, Twilio, Pepipost and Pure Chat, engaged to assist us in improving our website and providing our services and only for that purpose. Our third-party contractors and vendors collect, use, store, disclose and protect personal information in accordance with their respective privacy policies. We ensure that they all comply with applicable Privacy or Data Protection Legislation.

The live chat option on this website is provided through Pure Chat, in the United States, who collects, uses, stores, shares, discloses and protects personal information obtained in connection with providing the live chat option an accordance with the Pure Chat Privacy Policy accessible at

Otherwise, we never disclose your personal information except in the rare circumstances where we would be required by law, for example through a warrant or legislative requirements.

Your privacy rights

You have the right to access the personal information you have provided to us through the website by contacting us at We will reply within 30 days. If we cannot provide access, for example because to do so would disclose personal information of a third party, we will provide reasons. If you find your information is inaccurate, we will correct or delete it, as needed. You can, at any time, withdraw your consent to our use of your personal information for marketing.

To read Master Flo’s Privacy Policy click here.

How long we keep your information

We do not keep cookie information and we only keep the personal information you provide us in our production information systems for as long as you keep your account with us. When you choose to close your account, we immediately delete it from production information systems or make it anonymous. We regularly clear backups so as not to retain personal information.

Contact us

For any privacy and personal information queries and concerns, please contact us at

If you still have concerns after contacting us, you have the right to lodge a complaint with the privacy authority of your country.